FAQs

• Where is it located?
  Adjacent to Venus Line Tateshina Lake Roadside Station. If using public transportation, get off at Kita-Yatsugatake Ropeway Line, "Tateshinako-mae" stop. By car, it is about 30 minutes from Suwa IC/Suwa Minami IC.
• Do you allow pets?
  We apologize for the inconvenience, but we ask that you please refrain from entering with pets.
• Can you hold my luggage for me?
  You can use the lockers in the facility. We offer temporary storage for lodging guests.
• Do you have coin-operated laundry machines?
  We do not have coin-operated laundry machines. You can find "Laundry Cafe FIELD'S " about 10 minutes by car from Tateshina BASE.
  Address: 7891-4 Kotou, Chino City, Nagano Prefecture
  Hours:5:00 a.m. to 12:00 a.m.
• Is smoking allowed?
  No smoking is allowed inside the facility. A smoking area is located outside the hotel entrance/next to the vending machine.
• Can I connect to the internet?
  Yes, free Wi-Fi is available. For the ID/PASS, please check the signs posted at various places.
• Is the interior handicap accessible?
  We are very sorry, but our facility is not barrier-free. It is a facility that has been renovated from an existing lodging facility, and please note that there are stairs in various places.
• Can I buy souvenirs?
  There is no souvenir shop on the premises. "ART&CRAFT Misuzu" can be found next to the facility . "Tateshina Free Farm" is located about 10 minutes by car .